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Overview

At The Body Mod Hormone Wellness Clinic, we are committed to providing personalized, high-quality care through our medically supervised treatments, including Hormone Replacement Therapy (HRT), Testosterone Replacement Therapy (TRT), and GLP-1 medications.

Our team is dedicated to supporting you throughout your journey and will work with you to optimize your treatment plan to help you reach your health goals. However, it is essential to understand that results may vary based on individual factors and adherence to the recommended treatment protocol.

If you have any questions or concerns about your treatment plan, we encourage you to schedule a follow-up appointment to address your needs and adjust your care accordingly. Your success is important to us, and we are here to guide you every step of the way.

Thank you for choosing The Body Mod Hormone Wellness Clinic for your health and wellness journey.

 

Refunds

Due to the nature of our services and the individualized care plans we create, all sales are final, and we do not offer refunds for any reason, including dissatisfaction with results.

Subscription fees paid will not be refunded despite lack of services use, medications, without a written 30-day notice of cancellation. At which point, the final payment will be prorated.

New patients: All payments for Initial Consultations are non-refundable due to the personalized nature of our services and the significant time and resources invested in your care prior to your scheduled appointment (including reviewing medical history, ordering diagnostic testing, evaluating both new and previous lab results). Additionally, the appointment time has been blocked and is not available to another patient.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Health and personal care items

 

Medication & Supplement Shipment Instructions

Shipping Address

Please ensure your shipping address is accurate before your prescription is processed. The Body Mod is not responsible for shipments sent to an incorrect address provided by the patient.

To help ensure the safety and quality of your medications and supplements, please follow these instructions immediately upon delivery:

Inspect Your Shipment Immediately

As soon as your package is delivered, carefully inspect all contents before storing or using any products.

Please verify:

  • All ordered medications and/or supplements are included.
  • The correct products and quantities were received.
  • Packaging is intact and has not been opened or tampered with.
  • Glass vials, bottles, syringes, or other items are not cracked, leaking, or otherwise damaged.
  • Temperature-sensitive medications appear to have arrived appropriately packaged (when applicable).

Missing or Damaged Items

If you discover any missing, damaged, defective, or incorrect items, you must contact the dispensing pharmacy directly within 24 hours of the documented delivery time to report the issue and initiate a replacement or shipping claim.

By accepting delivery of your shipment, you acknowledge your responsibility to inspect the package promptly and report any shipping-related issues to the dispensing pharmacy within 24 hours of delivery.

Failure to notify the pharmacy within this timeframe may prevent the pharmacy from processing a replacement or insurance claim.

Storage

Follow all storage instructions provided by the pharmacy immediately upon receipt. Refrigerated medications should be placed in the refrigerator as soon as possible unless otherwise instructed.

Questions About Your Medication

Please contact your dispensing pharmacy directly if you have questions regarding:

  • Shipping status
  • Missing or damaged products
  • Replacement requests
  • Packaging concerns
  • Product integrity

 Their contact information will be located on the medication packaging as well as the shipment. 

The Body Mod’s Responsibility

The Body Mod Hormone Wellness Clinic is your healthcare provider and prescriber but is not the shipping carrier or dispensing pharmacy.

Accordingly:

  • We are not responsible for medications or supplements that are lost, stolen, damaged, delayed, or missing after shipment.
  • We cannot replace products damaged during shipping.
  • We cannot file shipping claims on your behalf.
  • Replacement requests are subject to the pharmacy’s policies and carrier requirements.


 

Need more help?

For questions regarding:

  • How to take your medication
  • Dosing instructions
  • Side effects
  • Treatment plan
  • Clinical concerns

Please contact The Body Mod directly through the patient portal for assistance.

 

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